How to Troubleshoot Error Code 3005 on Paramount Plus

Error code 3005 is typically linked with streaming or playback issues on Paramount Plus. Several factors could be behind the error code 3005 on Paramount Plus. Potential causes include a weak internet connection, corrupted browser cache, or interference from Windows Firewall. In this article, we will explore every potential solution that can help resolve this error.

Before diving into the solutions, try a quick fix: use Incognito Mode when accessing Paramount Plus. This workaround has successfully resolved the issue for several users.

Additionally, we recommend restarting your device to clear its memory and restart services, which might correct any bugs causing the problem. It’s also a good idea to check the Paramount Plus Server Status before continuing. If the server is down, you will need to wait until it becomes stable again.

You should also consider restarting your router if it hasn’t been done in a while. Restarting can help clear cache memory and disconnect extraneous devices, potentially improving your network speed and resolving connectivity issues.

1. Force Restart the App

When experiencing streaming issues such as a black screen, app freezing, crashing, or error codes, Paramount Plus suggests users force restart the app. We also endorse this approach as a preliminary step.

To force restart the app, close it and reopen it—essentially refreshing the app’s background process. If you’re uncertain how to force restart, Paramount Plus provides official documentation on Force Restarting the App.

2. Clear the Cache

Applications frequently generate and utilize cache data to improve performance. Cache data helps reduce loading times by storing user activity and application requirements.

However, over time, cache data can become corrupt, causing errors and other issues. Clearing the cache removes corrupt data, prompts the application to store fresh data, and may solve the error you are experiencing.

For users of Chrome (the steps may vary for other browsers):

1. Click the three dots and select Settings.
   
2. Go to Privacy & Security > Site Settings > View permissions and data stored across sites.
   
3. Search for paramountplus.com and click the trash icon to delete data.
   
4. Confirm the deletion by clicking Delete.

To clear the cache on Windows:

1. Press Win + I to open Settings.
2. Navigate to Apps > Installed Apps.
   
3. Find Paramount+ in the list of installed apps.
4. Click the three dots beside Paramount+ and select Advanced Options.
   
5. Scroll down and click Reset.
   
6. After resetting, launch the Paramount+ app to check for errors.

For other devices such as TVs, mobiles, Playstations, and Xboxes, similar steps apply for clearing the cache:

1. Access Settings on your device.
2. Select Apps > Manage Installed Applications.
   
3. Choose Clear Data, then confirm.
4. Afterward, select Clear Cache and confirm the action.
   
5. Relaunch Paramount Plus and see if the issue persists.

3. Disable Adblocker Extension

If you are using an adblocker extension in your browser, it might be time to disable it as adblockers can sometimes interfere with the functioning of websites and lead to errors. Alongside the adblocker, disable any additional, unnecessary browser extensions.

1. Click the Extension icon at the top of your browser.
2. Find the adblocker extension, click the three dots, and select Remove.
   
3. If you can’t remove it directly, click the three dots in the corner and choose Extensions to open the extensions window.
   
4. From here, you can remove the Adblocker and any other unnecessary extensions. Check if the error has been resolved upon completion.
   

4. Turn off Antivirus Firewall (Only For PC Users)

Firewall monitors can sometimes wrongfully block applications, such as Paramount Plus. Users are often recommended to disable Windows Defender Firewall or third-party antivirus firewalls if they encounter streaming issues. You can either whitelist Paramount Plus in your antivirus settings or temporarily disable the antivirus program.

It is suggested to temporarily disable Windows Defender Firewall to see if it resolves the error.

1. Hit the Win key, type Windows Defender Firewall, and press Enter.
2. Choose Turn Windows Defender Firewall On or Off on the left side of the window.
   
3. Select Turn off Windows Defender Firewall (not recommended) for both Private and Public networks.
   
4. Click OK and check if the error is resolved. If so, make sure to add Paramount Plus to the list of allowed apps in your firewall settings. If not, re-enable Windows Defender Firewall and try another solution.

To temporarily disable third-party antivirus software:

1. Open the system tray in the bottom-right corner of your screen.
2. Right-click on the antivirus icon, and look for an option to manage or control the software.
3. Choose to Disable Permanently or Disable for 10 minutes.
   
4. If disabling resolves the issue, remember to add Paramount Plus as an allowed application in your antivirus. If not, re-enable your antivirus software. For specific instructions on adding exceptions, refer to your antivirus software’s official documentation.

If the issue persists, visit paramountplus.com/contactus and describe the problem. Then, submit your inquiry. The support team will assist in resolving your issue.