How to Fix Black Screen Issue in GeForce Experience

The GeForce Experience black screen issue can occur for various reasons, such as the graphics card selected for running the application, a lack of necessary permission for the program to operate in the Windows environment, and other factors.

A common cause of this issue involves conflicts with the integrated GPU that may be included on your motherboard, often provoked by recent driver updates. An integrated GPU can complicate matters when it’s incorrectly used over a discrete graphics card, leading to potential issues like a black screen.

Typically, users experience the black screen issue on the GeForce Experience login page. However, network-related factors such as the DNS server in your network can also play a role. Below, we outline a variety of methods to effectively address and resolve the issue.

1. Resize the Login Window

Encountering a black screen on the login window of GeForce Experience is common. An effective initial solution is to resize this window.

Resizing may prompt the application to correctly load the login page content, potentially resolving any display issues. To resize, hover your cursor over one of the window’s bottom corners until it changes to a resize icon, then click and drag it. Enlarging the window can help rectify the problem.

2. Run GeForce Experience as Admin

GeForce Experience may sometimes fail to load properly due to inadequate permissions within the Windows environment. By running the app as an administrator, you can overcome permission issues and related conflicts.

1. Open the Start Menu and search for GeForce Experience.
2. Choose the Run as administrator option.

   

3. In the User Account Control dialog that appears, select Yes.
4. Check if the black screen issue has been resolved.

To always run the app with administrative privileges, follow these additional steps:

1. Open the File Explorer window.

   

2. Navigate to GeForce Experience’s installation directory, typically located at:

   C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience

3. Right-click on NVIDIA GeForce Experience.exe and choose Properties.

   

4. Switch to the Compatibility tab.
5. Select the checkbox for Run this program as an administrator.

   

6. Click Apply and then OK.

3. Flush DNS Settings

Flushing the DNS cache can remedy issues caused by stale or corrupted entries that disrupt network traffic, such as the connection to NVIDIA’s web servers necessary for the GeForce Experience login page.

1. Access the Start Menu, search for Command Prompt, and select Run as administrator.

   

2. In the elevated Command Prompt, type “ipconfig /flushdns” and press Enter (omit quotation marks).
3. Restart GeForce Experience and check for the black screen issue.

4. Change Graphics Preference

Graphics preferences in Windows can lead to the black screen problem, especially if the system mistakenly defaults to an integrated GPU instead of the more powerful NVIDIA GPU. You can alter which GPU the GeForce Experience app utilizes, potentially resolving conflicts that arise from the integrated GPU’s usage:

1. Press Win key + I to open Settings, then navigate to System > Display > Graphics.

   

2. Select NVIDIA GeForce Experience from the list and click Options. If it’s not listed, add it via the Browse button under Add an app.

   

3. Adjust the Graphics preference to High Performance. This ensures the NVIDIA GPU, being the more capable hardware, is prioritized, which may fix the black screen issue resulting from integrated GPU conflicts.

   

4. If the issue remains unresolved, try setting the Graphics preference to the integrated GPU and verify again.

5. Change the DNS Server

Lastly, if the black screen persists within GeForce Experience, altering the DNS server settings on your PC might be necessary. The DNS server processes network requests from your computer to their destinations.

1. Use the Win key + I shortcut to open Settings and navigate to Network and Internet > Advanced network settings.

   

2. Expand your network adapter options and select Edit.
3. In the properties, double-click on Internet Protocol Version 4 (TCP/IPv4).
4. Choose Use the following DNS server addresses and enter the addresses for Google or Cloudflare’s DNS servers:

   Google: 8.8.8.8, 8.8.4.4
   Cloudflare: 1.1.1.1, 1.0.0.1

   

5. Click Apply and then OK.
6. Restart GeForce Experience and check if the black screen issue remains.

Utilizing these methods should help you circumvent the black screen issue in GeForce Experience. Should the issue continue to persist, do not hesitate to contact the NVIDIA support team for further assistance.