Fix: Logitech Wireless Mouse Not Working

The reasons why your wireless mouse might not be working is because it has a low battery, it isn’t connected to the right port, the USB drivers are not properly installed, or the surface on which you are using the mouse is not optimized for the mouse.

This problem can apply to various scenarios but since the topic is very generic, it can’t be certain that the problem is exactly due to these reasons. We have listed down a number of different checks and workarounds present for this solutions. Start with the first one and work your way down.

Solution 1: Remove the Batteries and Receiver

Sometimes all it takes for any device to get back in the correct configuration or behavior is a hard reset. In any hard reset, we take out all the components including the source of power and let the device discharge for a couple of minutes before plugging everything back in. This is an effective solution in this case and works for almost all users.

Remove the wireless receiver and the batteries present inside the mouse and wait for a couple of minutes. Let the mouse discharge completely before you plug everything back again. After inserting the battery and inserting the connector into a USB port, check if the problem got solved.

Solution 2: Replacing the Batteries

Logitech mice are known to have problems with batteries. Since they require a moderate amount of power for establishing the connection with the wireless connector, they seem to drain more than average battery. Weak batteries might give the indications that the mouse is working correctly but in reality, it wouldn’t be.

Replace the batteries but try to insert good high-quality batteries. Connect the batteries in the correct order and then try connecting the mouse again to the computer. Hopefully, the problem will be solved within no time.

Solution 3: Trying the Mouse on a Different Surface

The type of surface is essential for all mice to work as expected. In fact, there are lots of surfaces out there that don’t support the working of any mouse. Wood is a surface with a lot of diversity. A mouse might work on one wooden surface while it wouldn’t on another one. It all depends on the type of surface and which type of mouse you are using.

Try moving your laptop and check if the mouse works on other surfaces. In case of PC, you might bring other surfaces to you (such as paper, a mouse pad etc.) and make sure that it isn’t the problem of a surface. A mouse pad is an ideal surface for the working of any mouse since it is designed that way.

Solution 4: Testing on Other USB Slots

The USB slot into which you are plugging the receiver might not be working as expected. It is not out of the blue if some USB ports don’t support the receiver while some of them do. Test the receiver on other USB slots. If you own a PC, try plugging the receiver into the slots present at the back side of the PC. In case of a laptop, try plugging in all USB slots present on both sides of the computer.

Check the type of USB slots you are plugging the receiver into (2.0 or 3.0). If you are inserting the mouse to a type C slot with a USB converter, check if the USB converter is functioning properly without any discrepancies.

Solution 5: Checking the Mouse on Another Computer

If all the above methods don’t work, it is now time for you to test the mouse on another computer. It is possible that the drivers installed on your computer are not working as expected due to which you are having problems.

Try the mouse on another computer and see if it working properly. Try inserting in different USB ports and check there. Test all functionality of the mouse (including buttons) before you conclude to any assumptions. If it is working perfectly on the other computer, it means there are probably driver problems on your computer. Continue with the other solutions.

Solution 6: Reinstalling the Default Drivers

If all the above solution doesn’t prove any luck, we can try installing the default drivers for your mouse. Drivers are the main driving force for any hardware. They connect the device and give exclusive control of it to the operating system. We will uninstall the drivers and restart the computer. Upon the restart, the computer will install the default drivers back on your computer.

1. Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
2. Expand the category of “Mice and other pointing devices”. Locate the mouse, right-click it and select “Uninstall”.

3. Now restart your computer. Upon the restart, it will automatically detect the mouse and install the default drivers in it.

Solution 7: Updating Drivers

If installing the default drivers doesn’t prove to be a successful solution, you can try updating the drivers by either downloading them manually or through the automatic update. We will start with the automatic update and see if this solves the problem. If it doesn’t, we can move on to downloading the specific drivers from Logitech’s official website and installing them.

1. Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
2. Expand the category of “Mice and other pointing devices”. Locate the mouse, right-click it and select “Update Driver Software”.

3. Select the first option “Search automatically for updated driver software”. Windows will now search the internet for drivers against your model and install the most suited one.

If the automatic installation doesn’t prove successful, you can head over to Logitech’s official website and download the drivers after inserting your model and build number. Save the driver to an accessible location.

1. Navigate to the device manager as explained above and click on the option to update the mouse again.
2. Select the second option “Browse my computer for driver software”. Navigate to the location where you installed the driver and install it accordingly.

After the installation, check if the mouse is working correctly. If it isn’t, perform a hard reset and check again after restarting